FAQs

Yes. Our rapid-response team is on call 24/7/365. When you call, we dispatch immediately, give you an ETA, and guide you on safety while we’re en route.

Most emergencies: 60–90 minutes within our primary service area (weather and distance permitting). We confirm your ETA by text/phone the moment crews roll.

Yes—we carry all required Minnesota and local licenses, bonding, and insurance for restoration and repair work. (Note: Minnesota does not issue a statewide “mold license”; we follow IICRC S500/S520 standards and local code.)

IICRC-certified in water damage, applied structural drying, fire/smoke, odor control, and microbial remediation. Ongoing safety and equipment training is mandatory.

Absolutely. We document loss conditions, create Xactimate estimates, provide daily logs/photos, and coordinate with your adjuster—start to finish.

Yes. You’ll receive a clear scope + itemized estimate. If hidden damage appears, we explain it, show photos, and issue a change order for approval before continuing.

Water (all categories), mold/microbial, fire/smoke/soot, odor removal, contents cleaning, and rebuild/repairs. Residential and commercial.

Often, yes. We set safe work zones and negative air where needed. If air quality or safety is compromised, we’ll advise temporary relocation.

Mitigation (drying/cleanup) is typically 3–5 days. Repairs/rebuilds vary by scope; we provide a timeline and keep you updated daily.

Stay safe (electric/gas hazards), don’t disturb affected areas, and photograph damage. If we need anything specific, dispatch will tell you on the call.

We secure utilities, assess with thermal imaging/moisture meters, extract water, set commercial dehumidifiers + air movers, and start daily monitoring.

Yes. We follow Category 3 safety protocols (containment, PPE, sanitation, proper disposal) and coordinate with your insurer when covered.

Only when required. We prioritize targeted, least-invasive methods; if materials can’t be safely dried, we document and replace them.

Moisture readings are logged daily and compared to drying goals from unaffected materials/industry standards. You get the report.

We integrate mold remediation into the mitigation plan—containment, negative air, HEPA, removal/cleaning, and clearance as appropriate.

In many cases, visible growth + moisture findings are enough to proceed with remediation. If there are special concerns (health, legal, or third-party verification), we can coordinate independent testing.

Containment barriers, negative air, HEPA filtration, careful removal of unsalvageable materials, and detailed cleaning of remaining surfaces.

We remove contaminated materials that can’t be cleaned, clean and detail salvageable surfaces, and correct the moisture source to prevent return.

We warranty our workmanship. Long-term results require fixing the moisture source and maintaining proper humidity. We’ll spell out the conditions in your contract.

No statewide license; we comply with Minnesota building, health, and safety rules, and follow IICRC S520 best practices. Some cities may have added requirements—if so, we meet them.

Secure the site, evaluate structural safety/air quality, set containment/filtration, clean soot correctly (dry/wet techniques), and deodorize at the source.

Yes—by combining source removal, detailed cleaning, and professional deodorization (hydroxyl, ozone, thermal fog) when appropriate and safe.

While we don’t handle content cleaning in-house, we partner with trusted specialty contractors who focus exclusively on restoring furniture, textiles, electronics, and other personal items. We coordinate the process for you to ensure your belongings receive the same level of professional care as the rest of your property.

Smoke and structure can be hazardous. When in doubt, wait for our clearance. We’ll tell you when it’s safe and what areas to avoid.

We use Xactimate, the insurance-standard pricing system tied to local MN rates. You’ll see line-item detail for transparency.

Sudden/accidental water and fire/smoke usually are; groundwater/flood typically requires separate flood coverage. We’ll document and help you ask the right questions.

We make payment simple and transparent. We accept major credit cards, checks, and cash for all services. A 50% down payment is required before work begins, with the remaining balance due upon completion unless otherwise agreed in writing.

Yes. You’ll receive photos, readings, equipment logs, scope changes, and final reports—organized for your insurer and your records.

Call or request online. We provide next-available windows (often within 24–48 hours) and confirm your appointment by text/email.

A dedicated project manager—one person who updates you, coordinates trades, and answers every question.

We can work with secure access and digital approvals. For key decisions (materials, color, layout), we’ll schedule a quick walkthrough or video call.

A 100% satisfaction promise on cleaning services and a limited workmanship warranty on restoration. Warranty terms are in writing with your contract.

Yes. From drywall and flooring to cabinets and paint, we can manage the full restore-to-ready scope or coordinate your preferred contractor.

Yes—once the source is removed and deodorization is complete. We measure results and don’t sign off until the space is clean, dry, and neutral.

Final quality walk-through, handoff of documents/warranty, and maintenance tips specific to your property. We’re here long after the last fan leaves.

Based in Cokato/Annandale–Central Minnesota with regular routes across surrounding counties. Call with your address—we’ll confirm ETA and coverage.

Yes. When repairs require permits, we handle them and coordinate inspections. All work meets Minnesota code and applicable city ordinances.

We don’t cut corners, work unsafely, or perform tasks outside code or manufacturer guidelines. If a specialist is needed (e.g., asbestos, lead, structural engineering), we bring them in.